Legal information

Company information

Rolls-Royce Motor Cars Limited is responsible for the content of this website. Rolls-Royce Motor Cars Limited is a company registered in England and Wales under company number 03522604 and has its registered office at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB
E-mail address: enquiries@rolls-roycemotorcars.com

Legal information

Website terms: please read carefully

The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website. We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

This website is for your personal use only and is not to be used for any commercial purpose.

 

Products and Services

The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services, and the seller or supplier may always accept or reject your offer at its sole discretion.

All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.

 

Terms and Conditions for individual Products and Services

These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.

 

Information about Products and Services

Whilst we have made every effort to ensure the information on this website is up to date and accurate, neither we nor any authorised Rolls-Royce Motor Cars dealership nor other third party can accept responsibility for your reliance on any information on this website.

Always check with your authorised Rolls-Royce Motor Cars dealership model availability and for precise information on vehicle model features, specifications and equipment, and in the case of approved used Rolls-Royce motor cars, current mileage details before ordering a vehicle.

Always check the terms on which any product or service is supplied before making any commitment.

You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.

 

Access from Outside the UK

The vehicle specifications on this website are, unless stated otherwise, for the UK market only.

These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.

The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws.

 

Website Availability

We cannot promise that this website will be uninterrupted or free of errors, bugs or viruses and we will not be liable if, for any reason, this website is unavailable at any time or for any computer virus or system free. Access may be suspended at any time without prior notice being given.

 

Copyright

The copyright in the material contained in this website belongs to Rolls-Royce Motor Cars or its licencors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without the prior express written permission of Rolls-Royce Motor Cars. You may only view or print individual pages for your own personal use.

 

Trademarks

The names, logos and images on this website which identify Rolls-Royce Motor Cars, or third parties and their products and services are proprietary marks of Rolls-Royce Motor Cars and/or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of Rolls-Royce Motor Cars or any third party with respect to any such name, logo or image.

 

Other Intellectual Property Rights

The products, services and technology or processes described in this website may be subject to other intellectual property rights reserved by Rolls-Royce Motor Cars or its licencors or any relevant third parties. No licence is granted in respect of such intellectual property rights.

Privacy policy

Introduction

Rolls‑Royce Motor Cars is committed to protecting and respecting your privacy. We will only use your personal information in accordance with the data protection law in the UK and this privacy policy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. For the purpose of the UK Data Protection Act 1998, the data controller is Rolls‑Royce Motor Cars Limited. We may update this privacy policy from time to time by publishing the amended version on our websites. This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. You may contact us in relation to this privacy policy by telephone on +44 (0)1243 384140, or by writing to us at Rolls‑Royce Motor Cars Limited, Client Services, The Drive, Westhampnett, Chichester, PO18 0SH, United Kingdom.

 

How do we receive your information?

  • When you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an enquiry or other request
  • From our network of authorised Rolls‑Royce Motor Cars dealerships
  • From our other group companies and carefully selected business partners who provide products and services under one of our brands, and
  • Occasionally from other third parties who may lawfully pass to us information about you.

 

Using your information

We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:

  • To provide or manage any information, products and services you have asked for
  • For marketing purposes, including market research
  • To help us identify you when you contact us
  • For general administration purposes
  • To help us improve the quality of our products and services
  • To help us detect and prevent fraud and money laundering
  • To help us recover debts,
  • To carry out analysis and customer profiling
  • And to identify other products and services which might be of interest to you and to inform you about our products and services (please see below)

 

We may share your information for any of these purposes with:

  • Our other group companies in the UK and abroad
  • Authorised Rolls‑Royce Motor Cars dealerships
  • Our carefully chosen business partners who provide products or services under one of our brands
  • And our service providers and agents who perform services on our behalf, such as credit card processors and data management firms.

 

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes,
  • In relation to existing or future legal proceedings,
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

 

The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

 

Informing you about our products and services

We may use your information to contact you with news on our motor cars, other products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.

We may also pass your information to our other group companies, authorised Rolls‑Royce Motor Cars dealerships and our other business partners for these purposes.

We, and these other parties, may contact you by post and telephone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.

The range of products and services offered by us, authorised Rolls‑Royce Motor Cars dealerships, our other group companies or selected business partners include:

  • Rolls‑Royce motor cars, motor related products and services, including (amongst other things) vehicle finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.

You may opt out of receiving marketing communications from us on our vehicles and other products and services by ticking the appropriate box (if providing your information on this website) or at any time by telephone on +44 (0)1243 384000, or writing to us at Rolls‑Royce Motor Cars Limited, CRM Department, The Drive, Westhampnett, Chichester. PO18 0SH, United Kingdom.

You may also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on our motor cars, other products and services.

Please note if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their use of your information.

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you may do so by clicking the unsubscribe link which we include on all our marketing emails or you may contact us at any time at the address or telephone number above.

 

Sharing your information

We may share your information for any of the above mentioned purposes with:

  • Our other group companies in the UK and abroad
  • Authorized Rolls‑Royce Motor Cars dealerships, in the UK and abroad
  • Our carefully chosen business partners who provide products or services under one of our brands in the UK and abroad, and
  • Our service providers and agents who perform services on our behalf, such as credit card processors and data management firms in the UK and abroad.

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes
  • In relation to existing or future legal proceedings
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

 

Providing information to us

Rolls‑Royce Motor Cars operates globally with regional offices located around the world. The information we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. In order to ensure your data is managed properly, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. By submitting your information, you agree to this transfer, storing or processing.

You are responsible for informing us of any change in your details, such as a change of address, phone numbers and email addresses. You can do this by contacting Client Services (address and phone number above).

Telephone calls to us may be recorded and/or monitored for training purposes.

If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.

Please note; if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their processing or use of your information.

 

Your Rights

  • You have a right to ask us to correct any inaccuracies in the information we hold about you.
  • You have a right to ask us to stop processing your personal data for direct marketing purposes.
  • You have a right to ask what information we hold about you. We will charge you a small fee for this (the statutory fee is currently £10). 
  • Please contact Client Services via the above address or telephone number for these purposes

 

Our Website

Unfortunately, the transmission of information via the internet is not completely secure, although we will do our best to protect your personal information. However you recognize when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorized interception of information transmitted via the internet which is beyond our control.

Our website may contain links to other websites. Our privacy policy only applies to our website. We are not responsible for the content, privacy or security of other websites, including the websites of our authorised dealers.

Financial Services

Tire & Wheel:

1. Tires and wheels will be replaced using OEM or OEM-approved parts.

2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Dent Protection:

1. Hail damage coverage is not available in all states.

2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Key Protection:

1. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

2. Home Lock-Out Assistance may not be available in all states.

3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Windshield Protection:

1. Windshield Protection is not available in Florida.

2. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

3. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

 

GAP Protection:

2. Please consult your GAP Addendum for details. Programs vary by dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.

3. Deductible coverage not available in all states.

4. Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.

5. Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions.

 

Lease Protection:

1. Lease-End Protection is available only at the time of lease on Rolls-Royce vehicles leased through Financial Services Vehicle Trust, c/o BMW Financial Services NA, LLC.

2. Lease-End Protection is not available in New York.

3. Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.

4. Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.

All transactions related to the optional Rolls-Royce Protection Plan program are governed solely by the provisions of the applicable Agreement. This document and its contents provide general information about the Rolls-Royce Protection Plan program and should not be solely relied upon when purchasing coverage. Please refer to the applicable Rolls-Royce Protection Plan program Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicle models may be eligible for coverage. Please see your Dealer for more information.

The Administrator/Obligor of Tire & Wheel Protection, Dent Protection, and Windshield Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Florida where the Administrator/ Obligor of Tire & Wheel Protection and Dent Protection is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Guaranteed Auto Protection (GAP) included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Indiana where the GAP Plan Administrator is Safe-Guard Warranty Corporation, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Lease-End Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.